- Role: Patron Services Supervisor
- Work Type: Casual
- Location: Sydney Lyric & Foundry Theatre, Pyrmont & Capitol Theatre, Haymarket, NSW
- Hours of work: Varied, predominately evenings and weekends
- This is a front-of-house position focused on guest services within a live performance venue environment. Please note, this is not a food and beverage role.
What We Are Looking For
Working closely with a small, dedicated group, we are looking for all-rounders who love customer service, learning new skills and working in a fast paced and exciting environment. Applicants should be articulate, have a love for customer service and a genuine interest in the theatre.
For performances and events, you will liaise with Box Office and other departments to ensure smooth operations, allocate staff to positions across the venue, lead and support the Ushering team on the floor and monitor House activity, responding to any issues in real time. Oversee VIP guest management, liaise with clients in venue event spaces and assist with special events and support the management team when required.
You will also manage incidents, patron issues and complaints professionally and efficiently, identify when escalation is required as well as assist with RSA responsibilities and first aid situations.
The ideal candidate will have proven experience in front line roles in theatre, hotels or high-end hospitality delivering premium customer service with strong IT literacy and administrative confidence.
You will have strong communication skills, the ability to stay calm and lead confidently under pressure and have a collaborative approach to team environments.
Flexibility, reliability and a proactive attitude are essential as is a polished and professional appearance.
This is a casual position, and the hours are generally between 5:00pm – 11:00pm Tuesday – Sunday, with day shifts on Wednesday, Saturday and Sunday. We are looking for people that can work at least four shifts a week to ensure that we have a small and dedicated team.
All applicants must hold or obtain an NSW RSA qualification.
The Reward
When you join Foundation Theatres, you join a small and dedicated team of people who are passionate about what they do. We provide shifts with manageable workloads and flexible hours that work wonderfully around university and other career schedules. Rates are as per the Live Performance Award, with generous Sunday rates applicable.
About Foundation Theatres
Foundation Theatres is an Australian family-owned theatre owner and operator. Our current venues are two of Sydney’s premier large commercial theatres, the Capitol Theatre and Sydney Lyric, as well as our new intimate theatre, Foundry Theatre. Our Vision is to provide exceptional, inspiring experiences for theatre makers and theatre goers. Our Mission is to operate thriving, internationally renowned, first-class theatres and to build a robust Australian theatre industry for generations to come.
Foundation Theatres is renowned for its innovative approach, determination, focus on excellence and passion for the theatre industry. With an absolute focus on customer experience, we recognise that the customer interaction does not start merely when patrons take a seat in the auditorium. Customers expect that they receive a complete end to end entertainment experience, and the Foundation Theatres team, across multiple functional areas, work diligently to ensure these expectations are exceeded.
How to Apply
Does this sound like you? If you are ready to step into a leadership role with Foundation Theatres and help shape unforgettable experiences for our audiences, please send your CV and cover letter to the Head of Patron Services at hrpatronservices@foundationtheatres.com.au.
